Store Name: Alexia Motor Yacht
Website: alexiamotoryacht.com
Contact Email: support@alexiamotoryacht.com
Contact Phone: +1 (628) 252 0283
Registered Address: 2-8 Parkstone Rd, Poole BH15 2PW, United Kingdom
- Delivery Locations
We ship throughout the United Kingdom and internationally. Orders are dispatched from Turkey.
- Processing Times
All orders are processed Monday to Friday, excluding bank holidays.
- – Standard Processing Time: 1–2 working days
- – Orders placed after 2 PM UK time are processed the next working day.
During peak seasons (e.g., holidays, sales), processing times may be slightly longer.
- Delivery Options & Estimated Times
UK Delivery
UK delivery takes approximately 7–14 calendar days from dispatch.
Delivery times are estimates and not guaranteed.
International Delivery
International delivery takes approximately 24 calendar days from dispatch. Customs clearance and destination conditions may affect delivery times.
- Delivery Charges
- UK delivery: Free shipping on all orders.
- International delivery: A flat rate of US $150 per order applies to all destinations outside the United Kingdom.
These rates apply to all products, including boats and outboard motors. The shipping cost is added automatically at checkout based on your delivery location, so you can pay for your products and shipping together.
- Order Tracking
Once your order has been dispatched, a tracking number will be sent to your email.
Tracking may take up to 24 hours to update after dispatch.
- Delivery Attempts & Missed Deliveries
If the courier is unable to deliver your parcel:
- – A card or message will be left with further instructions
- – You may be required to reschedule or collect from a local depot
Unclaimed parcels may be returned to us. A redelivery fee may apply.
- Delivery Address Responsibility
Customers are responsible for providing accurate and complete delivery details.
We cannot refund or replace items lost due to incorrect or incomplete address information.
- Shipping During Sales & Holiday Periods
During promotional seasons, dispatch and delivery times may be extended due to high volume.
We advise placing orders early during peak periods.
- Customs & Duties (International Orders Only)
International orders may be subject to:
- – Import taxes
- – Customs duties
- – Clearance fees
These charges are not included in product or shipping prices and are the customer’s responsibility.
Failure to pay customs charges may result in parcel returns; shipping fees are non-refundable in such cases.
- Lost, Delayed, or Damaged Parcels
If your order appears lost, delayed, or damaged:
Damaged Items
Report damages within 48 hours of delivery with:
- – Photos of the packaging and product
- – Your order number
Lost or Delayed Parcels
Contact us within 7 working days of the expected delivery date.
We will liaise with the courier and keep you updated.
If a parcel is confirmed lost, a replacement or refund will be issued.
- Pre-Orders & Back-Ordered Items
If an item is marked as pre-order or back-order:
- – Estimated dispatch dates will be displayed
- – You will receive updates if the date changes
- – Orders containing both in-stock and pre-order items may ship separately
- Order Changes & Cancellations
Changes cannot be made once an order has been dispatched.
If you need to modify or cancel your order, contact us immediately at:
We will assist if the order is still in the processing stage.
- Contact Us
For questions about shipping or your delivery status:
Alexia Motor Yacht
Email: sales@alexiamotoryacht.com
Phone: +1 (628) 252 0283
Address2-8 Parkstone Rd, Poole BH15 2PW, United Kingdom
