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For return instructions and the refund process, please see our Returns & Refunds policy.
Shopping Information
How long will it take for my order to ship?
Orders are processed in 1–2 working days, Monday to Friday, excluding bank holidays. The order cutoff is 2 PM UK time; orders placed after this time are processed the next working day.
Orders are dispatched from Turkey. UK delivery takes approximately 7–14 calendar days after dispatch. International delivery takes approximately 24 calendar days after dispatch. These are estimates and are not guaranteed.
You will receive tracking information once your order has been dispatched. See our Shipping & Delivery policy for details.
Do you offer free shipping?
Yes. UK delivery is free on all orders, including boats and outboard motors.
For destinations outside the United Kingdom, a flat rate of US $150 per order applies. See our Shipping & Delivery policy for details.
Can I change my shipping address after placing an order?
Yes, you may be able to change your shipping address as long as your order has not yet been dispatched.
Please contact our customer service team as soon as possible with your order number and the correct shipping address. We’ll do our best to update your delivery details before the order is shipped.
Once an order has been dispatched, we may not be able to change the delivery address. In some cases, additional delivery or redirection charges may apply.
Please double-check your shipping information before completing your order to avoid delays.
What if my package is delayed or lost?
If your order is delayed, please don’t worry. Delivery times can occasionally be affected by carrier delays, weather, or other unforeseen circumstances.
You can use the tracking information provided in your shipping confirmation to check the latest delivery status. If your package appears to be significantly delayed, missing, or marked as delivered but you have not received it, please contact our customer service team with your order number.
We’ll work with the delivery carrier to locate your shipment and investigate the issue. If the package is confirmed to be lost, we’ll work with you on the appropriate resolution in accordance with our shipping and refund policy.
For larger items such as boats, outboard engines, ATVs, trucks, and other specialist equipment, please contact us directly if there is any unexpected delivery delay.
Payment Information
What payment methods do you accept?
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Is my payment information secure?
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Can I use multiple payment methods for my order?
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When will I be charged for my order?
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Return & Exchange
What is your return policy?
You have 14 days from delivery to request a return. Change-of-mind returns must be unused, in original packaging and in resellable condition. Customers pay change-of-mind return postage; we cover return postage for faulty or incorrect items. No restocking fee applies. See our Returns & Refunds policy for details.
How do I return an item?
Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Please see the return eligibility and exclusions in our Returns & Refunds policy. Contact us if you are unsure whether your item qualifies.
When will I receive my refund?
Once your returned item has been received and inspected, we will notify you of the outcome. Please see the refund process in our Returns & Refunds policy for details.
