We want you to enjoy a smooth and reliable shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund & Return Policy below outlines how we can assist you.
- Returns Eligibility
You may request a return if:
- – The item is faulty, damaged, or defective upon arrival.
- – You received the wrong product.
- – The item is unused, in its original packaging, and in a resellable condition.
Products that cannot be returned include:
- – Perishable goods (if applicable)
- – Items marked as Final Sale
- – Products that have been used, altered, or damaged by the customer
- Return Window
You have 14 days from the date of delivery to request a return.
To start a return, please contact our support team at support@alexiamotoryacht.com with your order number and reason for return.
- Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- – Refunds are issued to your original payment method
- – Please allow 3–7 working days for the refund to reflect, depending on your bank or payment provider
- Exchanges
If you wish to exchange an item (for example, a different size or colour), please contact us within the 14-day return window. Exchanges are subject to stock availability.
- Return Shipping Costs
- – If the return is due to our error (faulty, damaged, or incorrect item), we will cover all return shipping costs.
- – If returning for any other reason, the customer will be responsible for the return shipping fee.
- – No restocking fee applies.
- Non-Delivery or Missing Items
If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate and provide a replacement or refund where appropriate.
- Contact Us
For all refund and return enquiries, reach us at:
support@alexiamotoryacht.com
+1 (628) 252 0283
